Your Insurance Company Has An Adjuster, Shouldn't You?

I am passionate about the work we do, and the impact we have in changing people’s lives every day. I’m passionate about our team—the way we function as a whole to create a future for our clients that could not otherwise have been realized.

Having experienced a tragic fire that consumed my first home I can speak from experience. The overwhelming feeling that comes from being exposed and totally vulnerable after is unnerving. People come come out of the woodwork with offers of help – some meaning well, some not. There are no mandates that require the insurance company to be accurate so that burden falls on you. When the dust settled, I realized that the public adjuster was the only one who was truly on my side and incentivized to help me and my family. So I became a public adjuster. And I have been for 27 years. And I change people’s lives everyday. And I love it.

I do this primarily because I absolutely LOVE the opportunity to make a real difference in someone’s life.  A catastrophic loss to a home or business has, for most people, the potential to be the most financially destructive event in their life.  Helping them navigate that loss and minimizing the negative effects of that loss is rewarding on both a personal and professional level.

I am passionate about empowering individuals, families and businesses during challenging times by providing compassionate strategic assistance and navigating the complex landscape of insurance claims as their true partner. When that partnership turns into a friendship, I know that we have made an impactful positive difference in their lives.

To “stand up” for someone is to show that person sensitivity, embodying the importance of treating them with empathy and respect. Unfortunately, this basic human principle is often lost on large corporations, such as insurance companies. They have perfected business models designed to create an imbalance of power aimed solely at bolstering profits. This is no different than the schoolyard bully taking what isn’t theirs, via intimidation and coercion. This abuse of power upsets me. As public adjusters we have the opportunity to balance the scales by standing up for people, not corporations, in an effort to make one small corner of the world fair and equitable. This makes me feel good, providing daily opportunities to be in service to others.

Why I love being a public insurance adjuster is rooted in my unwavering dedication to helping people and making profound positive impacts in their lives. Passion, empathy, honesty, and a strong work ethic are the driving forces that propel me forward in this noble profession. However, what truly fuels my passion is the understanding that insurance companies often exploit the claims process during significant perils, leaving individuals at a tremendous disadvantage. By standing as a pillar of support and advocating for fairness I strive to rectify this imbalance, providing solace and reassurance to those in need.

Integrity- I do what I do because it represents the core of what matters to me. I am an advocate for doing what’s right and helping others. As a Public Adjuster I get to do just that everyday. During a time that an individual needs support and honesty more than ever, It is a true privilege to be their advocate and help them protect themselves, level the playing field and maximize their compensation. In the words of Henry David Thoreau, "Goodness is the only investment that never fails."

My why is simple, “Any definition of a successful life must include serving others”. It is critically important to make sure those that have been affected by life changing events not be taken advantage of. Amongst the many reasons our services are engaged, I feel our main reason is to protect the insured and make sure that they have all necessary information to make informed, educated decisions. To do anything less is disrespectful to the client and the process as a whole.

People. I feel incredibly privileged to have held various roles within the company.  Each has allowed me to tap into my talents striving for excellence each passing year committed to a purpose that is bigger than me…to impact others.

Being with the Greenspan Company for over 15+ years and hearing and witnessing countless stories about how policy holders feeling duped by their insurance companies. To know I am on the side of “the little guy” and holding the big bad insurance companies accountable feels so rewarding. I love the David vs Goliath story and I can proudly say that I fight that battle every single day.

Why do I do what I do? My core thrills to connect people with information and resources—including other people. Coming from a background of public library administration and marketing, my goal has been (and continues to be) to see and meet people’s needs from a user-centric point of view. Questions I often ask: who are the users (both internal and external), what are their needs, how can my work meet or align with those needs, what are we already doing that we can leverage to provide value, how can we best promote what we are doing? Reading our client testimonials is the greatest pleasure for me, even though I never connect with them directly. I know that what I do, behind the scenes and indirectly, supports those who change people’s lives for the better.

There are multiple whys, but I’ve spent most of my life helping others and I believe that’s why I do what I do today. Of all the different whys, the driving incentive is the incredible level of satisfaction, joy and happiness that comes from knowing that people’s lives are being changed as the result of my work.